F.A.Q.

Have a question? Please check our F.A.Q. below. The answer is probably already there.

1. You can book directly on our website if your dates are available and to ensure the best rate. Our secure payment platform SmilyPay functions like any other modern platform.

2. You can use any other OTA where our properties are listed. A significant percentage is added on these though so the best rate is not guaranteed.

We require a 50% downpayment to validate any booking. Once we have received the downpayment, the balance is to be settled 30 days prior to arrival. Rest assured, you will get automatic reminders for these so you don’t miss the deadlines.

The booking price covers booking fees, cleaning, linens and complimentary concierge services providing access to a range of experiences (inquire for pricing) including private chef, in-house massages, lagoon excursions, and many other activities. These experiences are not included in the booking price and will be invoiced separately. See our experiences page.

Yes. We require a security deposit that varies depending on the villa size and nightly price. We use our partner Swikly which allows for only a credit card imprint of 1€ to be taken so that your spending limit is not affected. You will not be charged unless damage and breakage has been identified.

Credit card via a secure payment link, local cheque payable to “OHANA PROPERTIES MANAGEMENT”, or bank transfer. For transfers and cheques, the reservation is held for 72 hours pending payment.

A lodging tax of 60 XPF per person per night is collected at check-in if it has not already been included on your invoice.

Check-in is between 2 - 7PM. We kindly ask that you coordinate your arrival with our agent. If you arrive more than an hour later than the agreed timeline, additional fees may apply.

Check-out is at 10AM. If you depart later than that, additional fees may apply.

Yes. If the schedule allows, we’ll certainly let you in early if we can, depending on if there are any bookings that day or not. If you want to secure an early check-in, the best way is to book the night before. We will only be able to confirm an early check-in 1-2 days prior to arrival.

Yes. If the schedule allows and there are no bookings right after you, we’ll let you stay until 3PM the latest. We will only be able to confirm a late check-out 1-2 days prior to departure.

Each of our villas is managed by a dedicated team. We will personally greet you upon arrival and assist with check-in and check-out procedures. If your arrival or departure falls outside of our office hours, rest assured, we will always find a solution to accommodate you.

We kindly ask that you take out the trash to the respective containers outside the home and respect the recycling instructions.

A cleaning service is included with your booking. Upon arrival, the property will be fully prepared by our cleaning team. We ask our guests to please respect the property as their own. In exceptional cases, extra cleaning charges may apply.

Daily housekeeping is not included. Only cleaning after check-out. If you want a housekeeping service we can arrange it for you at an additional cost. Also, if you need fresh towels and linens changed during your stay, we can arrange that for you at an additional cost. However, all villas have cleaning machines so you are independent and can clean your linens yourself.

Yes, you can have extra towels at an additional charge.

All of our properties with either a beachfront or a beach access have kayaks available for free. Please inquire how many there are for each property. If you need additional to have one for everyone, we can recommend places where you can rent one.

Animals are welcome only in as much as their presence has been requested and accepted during the booking.

No. The villas are for holiday accommodation only. Events and parties are not permitted. Occupancy must not exceed the number confirmed on the booking.

Yes. We can certainly arrange that for you at an additional fee. Please ask our concierge and we’ll gladly arrange it for you.

You have two options: we work with a local vendor that provides a breakfast brunch box (for 2ppl) or you can ask our concierge service to get you a breakfast basket with the essentials. Please inquire for details.

We have discount codes with many agencies. If you book with us, we’ll gladly share them with you.

Internet access is included when available at the property.

More than 60 days prior to arrival: FULL REFUND (except for booking fee of 67€).
60 - 30 days prior to arrival: The deposit of 50% of the booking is kept.
Less than 30 days prior to arrival: NO REFUND.

The refund will be either processed on the credit card used for the booking, or you will be asked to provide your bank details for a wire transfer if deadline has passed.

Date modifications are not possible unless it’s simply add or remove days from your stay, depending on availability and cancellation policy. A day removed will be considered a cancellation and the cancellation policy will be applied.

To respect our current guests’ privacy, we do not allow visits prior to reservation. All the details, pictures and villa features are displayed in our listings.

Moorea is a tropical place. Mosquitoes are to be expected. Although we make sure our properties are as clean as possible in terms of mosquito concentration. We treat our properties often.

Weather is unpredictable and although there is a dry season (May - October) and a humid season (November - April) we cannot predict for sure how the weather will look like during your stay.

Use the contact form on www.opm-tahiti.com, WhatsApp, or the phone number shared after booking.