By booking with Ohana Properties Management, you here by AGREE to the following terms & conditions:

Article 1. Purpose of the Agreement

The purpose of this document is to define and to list the short term rental’s general conditions.

Article 2. Description of rented premises

All vacation rentals listed by Ohana Properties Management, have been inspected at least once by our services. Descriptions are fully and faithfully summarized on our website. If in spite of such multiple precautions, your rental does not match the given description, Ohana Properties Management may not be held responsible for a defect due to the owner’s concealment, omission, hidden defect, etc.
Additionally, Ohana Properties Management, acting as a booking agent, may not be held responsible if modifications affecting the rental, its environment or its availability, has not been communicated to Ohana Properties Management by the owner before the booking date, or between the booking date and the arrival date.

Property’s capacity:
The number of people occupying the rental must absolutely not exceed the number mentioned on the invoice. Should the number of planned occupants be higher, the RENTER promises to ask for Ohana Properties Management’s prior approval. The number of guests should not exceed the number confirmed on your booking. Any additional person unauthorized by Ohana Properties Management is subject to an additional fee.
The premises are to be used for accommodation purposes only. The property is not a business center or a venue. No events/parties are permitted. Any unauthorized use will result in immediate eviction with no refund.

Animals:
Animals are welcome only in as much as their presence has been requested and accepted during the booking.

Article 3. Rental’s duration

The stay may not exceed the number of nights indicated on the invoice, except in case of written agreement by Ohana Properties Management. The total amount of rent shall remain acquired by Ohana Properties Management should the RENTER decide to shorten the length of his rental.
At the beginning of the rental period, Ohana Properties Management or one of its agents shall give the keys to the RENTER and the instructions regarding to the property.
The RENTER may not, under any circumstances, claim a right to remain in the vacation rental at the expiration of the rental period covered in this contract. In the case of unauthorized excess of the rental period of more than two (2) hours relative to the date and time indicated on the invoice, a full night shall be charged to the RENTER.

Arrivals / Departures
Arrival:
Unless otherwise specified, check-in is at 2PM. When you make reservation, we will ask you to tell us your exact arrival time, so one of our agents can wait for you on the premises. Should you be late, we will ask you to inform us so that we can reschedule. In addition to the contract, we will give you directions or a meeting point, and the phone number of the person to notify in case of delay. A additional fee of 60€ will be charged if you arrive after 6:00 pm.
Departure:
Unless specified, the departure check out/return of the keys must take place before 10:00 am. At a time agreed upon (at your arrival), our representative will meet you on site to inspect the premises and receive the keys. Should the property not be occupied on the following night we give you the possibility to remain until 3PM, latest, free of charge if no cleaning has to be done that day. In order to plan our schedule, please contact our services. They will let you know if you can stay or not.
Failure to return the keys, or to be present at checkout time may lead to legal action.

Article 4. Rent

Article 4.1 Rent and payment

To obtain the total amount for the agreed upon rental, please see your attached booking details. Our prices include (unless otherwise specified) :

• Bed and bath linen

• House cleaning before your arrival,

• Welcoming and departure

• Telephone and email assistance during your stay

• Internet access, if available

• Ohana Properties Management rental fees

• All taxes and VAT
Our prices do not include (unless otherwise specified) house cleaning after your departure; however we will take care of it in your place and at your expense. The exit house cleaning varies with each property depending of its surface, please contact us.

If the exit cleaning is included in the rental rate, please be informed that we will charge you a 200 Euros fee (23,866 XPF) if the property and its interiors are left in extreme poor conditions and require more than a regular cleaning to bring it back to normal cleanliness conditions. House linen is supplied when you arrive. In most of our properties we provide sets of linen for the first week. If you stay more than a week, we will ask you an extra charge to replace the sets of linen each following weeks.
Down Payment
A down payment of FIFTY percent (50%) of the overall amount of your rental must be paid at the time of reservation in order to confirm the reservation and the balance is due 30 days prior arrival.

The payment may be paid in various ways:
- By local check payable to “OHANA PROPERTIES MANAGEMENT"
- Through an on-line secured payment by credit card. (This option guarantees that the reservation is confirmed immediately.)
- Wire Transfer : informations upon request
In case of bank transfer or check, the reservation will be kept for 72h while waiting for the payment. After 72h, if payment has not been made, the reservation is cancelled and the property’s availability will no longer be guaranteed. For a bank transfer, we need to receive the correct amount in XPF: the bank transfer fees and exchange rate fees are at your own expenses.
As soon as the down payment is received, an email will confirm the reservation and its details.
- Balance payment:
The RENTER promises then to pay the balance of the rental amount to Ohana Properties Management within a maximum period of THIRTY (30) days before the scheduled arrival time.
- Reservation less than 30 days before the date of arrival:
If the reservation is made less than 30 days before the date of arrival in the premises, payment in full for the rental will be required at the time of reservation, unless specified or agreed with Ohana Properties Management.
For long stay, such as few months, a monthly rent and special payment conditions may apply please check your invoice.
Access to the vacation rental will not be granted without full payment prior to your stay.

Article 4.2 Booking Fee

You will be charged a booking fee for your reservation. It will be mentioned in your booking details. This allows us to maintain a high level of service. Our company will not invoice you for bank transactions and/or supplements arising from arrivals or departures on holidays and Sundays.

Article 4.3 Security deposit

The RENTER will provide Ohana Properties Management with his credit card details for a security deposit. This security deposit will be held 2 weeks until after the RENTER’s departure date to leave Ohana Properties Management enough time to inspect the property.
For this purpose, the RENTER will fill out and sign an authorization to debit his bank card at the time of booking.
For this purpose, the RENTER will fill out and sign an authorization to debit his bank card at the time of reservation.
Upon check in, the renter, must sign our Property Managers guest registration and supply proof of a valid MasterCard or Visa in his/her name. He/She will have to show the same card mentioned on the security deposit form filled at time of booking or another valid credit card.
The purpose of the security deposit is to cover repairs, reconditioning or loss of equipment (house linens as follows or furniture…).
If no degradation is noticed during the exit inspection, Ohana Properties Management will destroy the RENTER’s security deposit credit card details.
In the opposite case, Ohana Properties Management has 3 months to charge the RENTER’s credit card of the total amount of the charge equivalent to the damages plus 10%.

Article 4.4 Household and Bed Linens

When applicable, if items are missing or damaged, you will be charged the following amounts:
Linen items* – Amount charged per item
Double bed sheet – 34 € or 4,050 XPF
White bath towel – 14 € or 1,570 XPF
Blanket / duvet – 200 € or 23,866 XPF
Small white towel – 6 € or 695 XPF
Pillowcase – 4 € or 415 XPF
Bath mat – 7 € or 820 XPF
Napkin – 2 € or 210 XPF
Big beach towel – 25 € or 3,000 XPF
Dish towel – 5 € or 550 XPF
In addition to the cost of the item replacement an extra fee of 5000 XPF will be charge.
Some items may not be featured in your rental, please check the property inventory.

Article 4.5 Lodging tax

A lodging tax of 60 XPF / person / night is to be collected at the time of check-in if it hasn’t been collected on the invoice already (check invoice for detail).

Article 5. Ohana Properties Management’s Duties

The main duties of Ohana Properties Management are as follows :
– To deliver to the RENTER the premises in good condition of use and repairs, as well as the equipments mentioned in the contract in good operating condition;
– To ensure for the RENTER a peaceful enjoyment of the premises (Ohana Properties Management cannot be held responsible for the hidden faults, nonconformities or defects hidden by the owners);
– To maintain the premises in the condition to be used as expected and to make all necessary repairs other than rent related;
No responsibility is taken for personal items left on premises during or after departure. Ohana Properties Management does not accept liability for any injury, damage, loss of additional expenses caused directly or indirectly by events, which are beyond our control. We do not accept liability for errors, omissions, default or negligence represented on our website.

Article 6. RENTER’s Duties

The RENTER promises to occupy the property solely for private purposes during his leisure or professional related stay. Under no circumstances, the property is to be used for commercial, artisanal or professional activities.
The property must be occupied by the signers of this contract and the persons accompanying him within the limit of the number of persons that the property can accommodate.
The RENTER and the persons with him promise that they would not engage in any action that could affect the tranquillity of other occupants of the building, the neighborhood, the parcelling and in general of his neighbors. Co-ownership rules apply to the RENTER.
The RENTER also promises not to welcome or let anyone bring any nuisance to the neighborhood. The sound level of musical reproduction devices, of radio and television must be adjusted so as not to disturb the neighbors. In any case all noises, regardless of their cause, are forbidden from 10:00 pm to 7:00 am. To not use any machines or devices, which could bring to the neighborhood any nuisances such as bad odors, filthiness, vibrations, trepidations and noises or of any other manner.
The RENTER shall take the rented premises in their present condition and shall maintain them in good condition of rent related repairs during the entire duration of this contact. He/she will be held responsible for degradations and losses occurring during the duration of the contract in the promises of which he/she has the exclusive enjoyment, unless he/she proves that they occurred in a case of force majeure, by Ohana Properties Management’s fault or by the action of third parties who were not invited in the premises.
The replacement, repair or the servicing of equipment or accessories attached to the rented property are the exclusive responsibility of the RENTER if he/she is responsible of such loss or deterioration.
Any degradation, intentional or not, caused by the RENTER during his/her stay will be invoiced to him/her.
The RENTER shall not have any recourse against Ohana Properties Management in case of theft and depredations in the rented premises.
Ohana Properties Management cannot be held responsible for water, gas or electricity cut-offs, for theft or damages to personal property and for nuisances from the neighbors.
The RENTER cannot use the telephone or connect a handset receiver to the telephone line of the rental. If he/she uses the telephone line of the property, a penalty of 200 € will be charged from the RENTER’s credit card.
The RENTER’s duty is to return the property in the condition in which he/she found it. The property subject of this contract must be returned in the condition in which it was delivered to the RENTER.
In all cases, even if the RENTER has pre paid an exit cleaning or if the housekeeping service is included in the price, the RENTER must clean and tidy up the dinnerware, put all waste outside of the property.
In the event of a missed appointment with one of our agents for the check-in or check out, a fixed fee of 30 € will be deducted from the RENTER’s credit card.
The RENTER must give back the keys to our agent (or leave it to any other place indicated in the notice) at time of the check out. In the case of missing keys, a fixed fee of 46 € (or 5500 XPF) will be deducted from the RENTER’s credit card.

Article 7. Premises Condition Report and Inventory

Both parties shall sign a premises exit condition report covering the property, the furniture and items made available to the RENTER. This condition report and the inventory will be prepared in the presence of both parties.
If the premises condition report and the inventory are not prepared and signed by Ohana Properties Management, or its representative, and the RENTER simultaneously (agreed condition report and inventory), the premises condition report and the inventory prepared by Ohana Properties Management alone and delivered to the RENTER when he/she arrived in the property may be challenged within 48 hours following the occupation of the property. If there is no challenge by the RENTER within this 48-hour period, the premises condition report and the inventory prepared by Ohana Properties Management and communicated to the RENTER when he/she leaves the premises shall be deemed accepted without reservation by the RENTER.
In the absence of premises condition report and/or inventory at the end of a rental period or if the RENTER alone prepares the condition report and/or inventory at the end of the rental period, the absence of challenge by Ohana Properties Management within 48 hours following the end of the rental period shall be deemed as a return of the premises in good condition and/or complete inventory.

Article 8. Insurance

The RENTER is highly encouraged to subscribe to a Civil Liability insurance (covering damages caused by carelessness or negligence).
In all cases, the RENTER will date and sign the civil liability waiver attached to the present rental terms.

Article 9. Rental Modification - Cancellation

Modifications to your reservation:
These are modifications to the date of arrival or departure. If such modification occurs 45 days before the schedule date of arrival you will not be charged. If the modification occurs less than 45 days and given our cancellation policy below, you will be charged an additional 67 € (or 8,000 XPF) cost.

Cancellation initiated by Ohana Properties Management:
In case unforeseen circumstances (fire – damages – burglary – sale, etc.) make the property subject of this contract inaccessible, Ohana Properties Management promises to relocate you in a property of identical or superior category located as close as possible to the property that you would have chosen, without changing anything in terms of date or price. If such exchange cannot be done, the total of the sum received by us will be reimbursed to you. Ohana Properties Management may, under no circumstance, be subjected to an indemnity claim.
Any cancellation of this contract by Ohana Properties Management before the arrival date will be notified to the RENTER as soon as possible.

Cancellation conditions – Cancellation penalty:
In case of cancellation of this vacation rental contract, the RENTER promises to inform Ohana Properties Management of his/her decision as soon as possible by registered mail with proof of delivery, being specified that no cancellation will be taken into account if communicated by telephone. The date of reception determines the cost of cancellation according to the following schedule (except in case of duly justified force majeure).
If your cancellation occurs more than 60 days before your date of arrival: reimbursement of the received down payment except the booking fee.
If the cancellation occurs between 60 days and 30 days before the scheduled date of arrival in the premises, the cancellation fee will be equal to 50% of the amount of your rent.
If the cancellation occurs between 30 days and the scheduled date of arrival in the premises: the cancellation fee will be equal to 100% of the amount of your rent and associated services.
No refund will be given for early or unscheduled departure.
It is specified that in all cases of cancellation, the booking fee remains acquired by Ohana Properties Management.
When receiving the cancellation, the present contract shall be deemed null and void with full rights and Ohana Properties Management may dispose of the rented property.

Article 10. Cancellation of the contract

This contract shall be deemed cancelled with full rights and Ohana Properties Management may dispose of the rented property :
• Should the RENTER fail to show up after 5:00pm on the scheduled date of arrival and in the absence of late arrival notification;
• Should the RENTER fail to pay the balance of the rent or the security deposit at the latest 30 (thirty) days before arrival date.
• In the case of a cancellation of the contract by the RENTER.

Article 11. Inclusive indemnities in case of legal action

Any legal action shall be charged to the RENTER.

Article 12. Dispute settlement

In case of dispute over this contract, or for all dispute arising from its execution, only the court of Papeete will have jurisdiction.

Article 13. Declaration of residence

For the execution of this contract and its following documents, the parties declare residency in their indicated home office and residence.