Free cancellation up to 60 day(s) before arrival, then 50% cancellation fee up to 30 day(s) before arrival, then 100% cancellation fee.
Modifications to your reservation:
These are modifications to the date of arrival or departure. If such modification occurs 45 days before the schedule date of arrival you will not be charged. If the modification occurs less than 45 days and given our cancellation policy below, you will be charged an additional 60 € (or 7160 XPF) cost.
Cancellation initiated by Ohana Properties Management:
In case unforeseen circumstances (fire – damages – burglary – sale, etc.) make the property subject of this contract inaccessible, Ohana Properties Management promises to relocate you in a property of identical or superior category located as close as possible to the property that you would have chosen, without changing anything in terms of date or price. If such exchange cannot be done, the total of the sum received by us will be reimbursed to you. Ohana Properties Management may, under no circumstance, be subjected to an indemnity claim.
Any cancellation of this contract by Ohana Properties Management before the arrival date will be notified to the RENTER as soon as possible.
Cancellation conditions – Cancellation penalty:
In case of cancellation of this vacation rental contract, the RENTER promises to inform Ohana Properties Management of his/her decision as soon as possible by registered mail with proof of delivery, being specified that no cancellation will be taken into account if communicated by telephone. The date of reception determines the cost of cancellation according to the following schedule (except in case of duly justified force majeure).
If your cancellation occurs more than 60 days before your date of arrival: reimbursement of the received down payment except the booking fee.
If the cancellation occurs between 60 days and 30 days before the scheduled date of arrival in the premises, the cancellation fee will be equal to 50% of the amount of your rent (except booking fee)
If the cancellation occurs between 30 days and the scheduled date of arrival in the premises: the cancellation fee will be equal to 100% of the amount of your rent and associated services.
No refund will be given for early or unscheduled departure.
It is specified that in all cases of cancellation, the booking fee remains acquired by Ohana Properties Management.
t is important to note that the refund amount for a cancelled transaction may vary according to the conversion rates at the time of the refund. Please keep in mind that currency exchange rates fluctuate frequently and the amount you receive back may be different than the amount you initially paid. We recommend checking with your financial institution to better understand any potential differences in exchange rates and how they may affect your refund amount.
In addition to potential variations in conversion rates, there may also be bank transfer fees involved in processing refunds. These fees are typically charged by banks for processing international transactions and may vary depending on the bank and country involved. Please be aware that any bank transfer fees incurred will be deducted from the refund amount. We recommend contacting your bank directly to understand their policies and fees related to international transactions.
When receiving the cancellation, the present contract shall be deemed null and void with full rights and Ohana Properties Management may dispose of the rented property.
